Report a Bug

We work hard to bring you the best version of the app we can, but some bugs still slip through the cracks.

If Transit isn't working properly and you think you've found a bug, please send us an email to let us know so that we can get it fixed. 

Report a Bug

If you're encountering a problem with our app, first make sure that your app is up-to-date. Check for any available update in the App-Store or in the Play-Store.

Once you have made sure that the bug is occurring on the most recent version of the app, we would need the debugging info coming from your phone to troubleshoot the problem. 

Here is how to contact us and provide us with your debugging info at the same time:

  1. Take some screenshots or a screen recording of the bug.  
  2. Open this link on your phone.
  3. Attach your screenshots or screen recordings to the email and include as many details as possible about the bug. 
  4. Send it! 

For any inquiries that do not require your debugging info, you can email us directly at  info@transitapp.com.

We're not able to respond to all the emails we get, but we do read them all!

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