Buy tickets in Rochester, NY

In Rochester, you can add money to your ticketing account and update your balance as you ride instead of buying individual tickets. The RTS Go no longer uses standard ticketing and has instead opted for a stored-value system!

Here's what this article covers: 

First time without an existing RTS Go Card

1. On the main screen of your app, tap Buy:

2. Tap  Pay with your mobile phone

3. Follow the steps to sign in to your Transit account or to create a new account

3.a If you would like to pay using your credit card, enter the card information in your account details and tap Save.

3.b If you would like to use a physical vending machine to load money, choose Other payment options.

 4.a If you would like to use a credit card already registered in the app, just select the value you'd like to add to your account or enter a custom amount, then select your traveller type (adult, student, senior, etc.). 

Confirm your purchase and tap Place Order. You can then choose to ride now or later.

4.b If you are loading your account from a kiosk, select your traveller type then use the barcode to load money.

5. Tap the gear icon on the main screen at any time to view your balance and pay for your fare. 

First time with an existing RTS Go Card

Existing Tap and GO cards can be used until December 31, 2020, however, physical GO Cards will no longer be sold as of July 6, 2020.

1. On the main screen of your app, tap  Buy:

2a. If you'd like to start using your phone instead of your physical RTS GO card, tap  Pay with your mobile phone, then follow the steps to sign in to your Transit account or to create a new account.

Tap Use balance on RTS Go card then enter your RTS GO card number:

Tap Accept and Continue. 

Warning: Once you add your RTS GO card to your phone, the physical card will no longer be valid

2b.  If you'd like to continue using your physical RTS GO card and top it up using your phone, tap Pay with your RTS GO card.

Enter your RTS GO card number, then follow the steps to sign in to your Transit account or to create a new account.

Choose whether to add value to your card now or later. 

After your card is added, you can always add more funds by clicking the go ticketing bar at the bottom of your screen.

Paying for your ride 

To pay your fare, just click on Ride Now. This will also show you your balance and let you easily add more funds, no matter what payment method you use.

In any case, you can always switch the method in which you add funds: even if you chose to load money on your phone using a kiosk one time, you can use your phone to add value the next time, or vice-versa! 

If you have any other questions, you can always contact the folks at RTS Go! Just submit an online inquiry here.

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